Receptionists provide an important link for patients registered with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses.
Our receptionists are trained as 'Care Navigators' with the support of our GPs. Care Navigation ensures you receive care from the most appropriate professional - not all requests need a GP appointment.
All patients will be politely and confidentially asked the reason for their appointment request. If you have symptoms that are better suited to care from other organisations, community based services or surgery team members the Care Navigator will give you the choice to access these instead.
Administration staff also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.